Any facility.
Complete intelligence.
How it works
How service requests move from reported to resolved
Report issues in seconds
Submit service requests from any device with photos and location details. Get automatic confirmation and real-time status updates until the issue is resolved.
Resolve with complete context
Requests route automatically to the right team with priority levels and SLA tracking. Every ticket includes full asset history and context for faster resolution.
Service Request
From ticket to resolution, connected to everything
Service requests don't exist in isolation. When a checklist flags an issue, a ticket is created. When a sensor breaches threshold, the right team is alerted. Every request links to full asset history.
Key Benefits
What smart service request management delivers
Effective service request management goes beyond basic ticketing. It creates complete visibility for everyone involved, ensures nothing falls through the cracks, and turns reactive firefighting into proactive facility operations.
Run your service desk on autopilot
Stop chasing emails and manual assignments. Requests route automatically based on type, location, and priority, freeing your team to focus on resolution, not coordination.
Give requesters real-time visibility
Requesters see exactly where their issue stands at all times. No more follow-up emails, no more status calls. Complete transparency from submission to completion.
Predictable resolution, every time
Priority levels route urgent issues to the right team instantly. Escalation triggers automatically when requests aren't progressing. Consistent service without constant oversight.
Structured workflows for complex requests
Complex requests follow structured paths. Input forms capture required details, approval workflows route through managers and admins, and shortcut templates give teams a consistent starting point for common request types.
Turn tickets into insights
Understand patterns in your facility requests. Identify recurring issues, track team performance, and make data-driven decisions about maintenance priorities.
From reactive to proactive, automatically
Sensor threshold breaches and checklist anomalies create service requests automatically. Your team resolves issues that haven't been reported yet, turning reactive firefighting into proactive facility operations.
Everything you need for smarter service request management
From mobile submission to automated escalation, everything your team needs to manage requests effectively. Plus integrations that turn reactive tickets into proactive operations.
Mobile-First Submission
Submit service requests from any device with photos and location details.
Automated Routing
Requests route automatically to the right team based on category, location, and priority. No manual triage needed.
Real-Time Tracking
Requesters see exactly where their issue stands. Status updates flow automatically from submission to completion.
SLA & Escalation Management
Priority levels and escalation workflows ensure critical issues get immediate attention. Nothing falls through the cracks.
Checklist-Triggered Tickets
When a digital checklist flags an issue, a service request is created automatically. Inspections become instant action.
Sensor-Triggered Tickets
Sensor threshold breaches auto-create service requests and alert the right team. Issues caught before anyone reports them.
Value by Role
Built for the people who keep facilities running
The best workplace tools don't just solve one problem for one team. They create value that compounds across your organization, turning a single investment into wins that every stakeholder can point to.
Streamlined Ops
For Facility Managers
Eliminate manual ticket triage, status chasing, and escalation tracking. Service requests route, escalate, and report automatically while you focus on strategic improvements.
Effortless Requests
For Employees & Occupants
Report facility issues from any device with photos and details. Get automatic updates on progress without chasing anyone for status.
Actionable Insights
For Operations Leadership
Understand where your facility operations excel and where they need attention. Track resolution trends, identify recurring issues, and allocate resources based on data, not guesswork.
Integrations
Connects to the systems you already use
Your existing systems stay in place. Apptimus connects to them, adding coordination and intelligence without replacing what works.
FAQ
Frequently asked questions
What is service request management?
Service request management is the process of receiving, routing, tracking, and resolving facility-related issues reported by employees or occupants. Modern service request management software like Apptimus automates this process, routing requests to the right team, tracking SLAs, and providing real-time visibility to both requesters and facility managers.
What types of issues should be handled by service request management?
Service request management covers facility maintenance, housekeeping, security, special services, access requests, and lost and found. Requests can be routed to the appropriate team, whether that's HR, admin, security, housekeeping, IT, or external vendors. Each category has its own workflows and routing rules. With Apptimus, requests can also be auto-created from sensor alerts and digital checklist anomalies.
How does service request management software integrate with other facility systems?
Apptimus service request management connects to digital checklists, asset records, and sensor alerts. When a checklist flags an anomaly, a ticket is created automatically. When a sensor breaches threshold, the right team is alerted instantly. Every request links to full asset history, giving technicians complete context for faster resolution.
How long does it take to implement service request management software?
Most organizations go live with Apptimus service request management in 2-4 weeks. We recommend starting with a single building or floor, validating workflows, then scaling across your facility. Our implementation team handles configuration, integration setup, and user training.
What results can we expect from service request management software?
Organizations using Apptimus typically see 99%+ on-time completion rates and 80%+ reduction in administrative overhead. Response times drop from hours to minutes, and proactive triggers from sensors and checklists catch issues before they escalate into costly problems.
What's the difference between service request software and IT helpdesk tools?
IT helpdesk tools are designed for technology support tickets. Service request management software like Apptimus is built specifically for facility operations, with features like asset linking, location-based routing, sensor integration, and checklist triggers that generic ticketing systems don't offer.